Support
How can we help?
You will find most answers below. If not, write to us — we usually reply within 1 business day.
In the app
Open Settings → Help & support to send a request. For a problem with a specific image, use the “Report issue” button on that image.
Write to us
Frequently asked questions
How do credits work?
Each image uses credits depending on the quality you choose. You see the total cost on the summary screen before starting a shoot. Credits never expire.
What happens to my credits if an image fails?
Credits for images that fail due to a technical error are refunded to your account automatically.
My purchased credits or subscription don't show up.
Tap “Restore” on the Premium screen in the app. If the issue persists, email us with your purchase receipt.
How do I cancel my subscription?
iPhone: Settings → [your name] → Subscriptions → Dress Fashion AI. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current period.
Can I get a refund?
Purchases are made through the App Store or Google Play, so refunds follow the store’s rules: reportaproblem.apple.com for Apple, Play Store → Order history for Google Play.
Are modest (hijab) shoots really appropriate?
Yes. For modest shoots the model is dressed in line with Islamic dress — fully covered except the face and hands — and matching ankle-length layers are added when a product is shorter.
Can I use the images commercially?
Yes, for selling and promoting your own products. See the Terms of Service for details.
An image didn't turn out as expected.
Before downloading it, send it to us with the “Report issue” button on the image and our team will review it.
Deleting your account
You can delete your account at any time:
- Open the app and go to the Settings tab.
- Tap “Delete my account”.
- Confirm — your account is permanently deleted.
When your account is deleted, the images and personal data linked to it are deleted, subject to legal retention obligations. If you can't access the app, email us from your registered address with the subject “Account deletion”.